Shipping & Returns Policy

At Square Telecommunications, we are committed to providing a seamless shopping experience, from secure ordering and fast delivery to hassle-free returns. Please read our Shipping & Returns Policy carefully before making a purchase.

Shipping Policy

Processing & Dispatch

• Orders are processed within 1-3 business days (excluding weekends and public holidays) after payment confirmation.
• Orders placed after 2:00 PM (SAST) will be processed the next business day.
• You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Methods & Delivery Time

We offer multiple shipping options to ensure timely and secure delivery:

• Delivery times are estimates and may vary due to factors beyond our control, such as courier delays or customs processing.
• International shipping rates and duties are the responsibility of the customer and will be calculated at checkout.

Shipping Restrictions

• We do not ship to PO Boxes or restricted areas.
• Large or high-value items may require signature upon delivery.
• Some items may have special handling requirements, which will be indicated on the product page.

Returns & Refund Policy

Eligibility for Returns

We want you to be completely satisfied with your purchase. If you need to return an item, please ensure the following:

• The return request is initiated within 7 days of receiving your order.
• The product is unused, in its original packaging, and in resalable condition.
• All accessories, manuals, and original tags are included.

Non-Returnable Items:

• Software, digital downloads, and licensing keys.
• Custom-built or special-order items.
• Opened or used hygiene-sensitive products (e.g., earphones, headsets).
• Items damaged due to improper use or installation.

Return Process

1. Submit a Return Request – Email returns@squaretech.co.za with your order number, reason for return, and supporting images (if applicable).
2. Await Approval – Our team will review your request and provide return instructions.
3. Ship the Product – Securely pack the item and ship it to our Returns Department at the address provided. Return shipping fees are the customer’s responsibility unless the item is defective.
4. Inspection & Refund Processing – Once received, we will inspect the item within 5 business days and process your refund, exchange, or store credit.

Refunds & Processing Time

• Approved refunds will be issued via the original payment method within 7-10 business days.
• Shipping fees are non-refundable, except for defective or incorrectly shipped items.
• For exchanges, we will ship the replacement item once the returned item is inspected and approved.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@squaretech.co.za with a photo of the issue. We will arrange for a replacement or full refund at no additional cost.

Need Assistance?

For any shipping or return-related queries, contact us at:
Email: info@squaretech.co.za
Call: 083 234 3301
Returns Address: 4 Kikuyu Road, Sunninghill, Johannesburg, Gauteng, 2157